![]() Step 2: Scan from the Brother Control Center 4 software on the computer If the Correct Brother model is installed for the connection type that you are using, continue to Step 2. ![]() If your model is not listed in the Model drop down, or you do not have Brother Utilities installed on the computer, download and install the Driver and Software Package from our website. If your model is installed on a network it should have LAN at the end of the model name. Open the Brother Utilities icon on the desktop, make sure that your model is listed in the Model drop down list. Step 1: Check to ensure that the Brother drivers and software have been installed on the computer **If you are connected to a VPN, you will need to disable the VPN connection to be able to print over a network. Wait 2 minutes after restarting the devices, then try scanning. ** Before completing the steps below, restart the computer, the Brother device and your wireless router/wireless range extenders if you are printing through a network. If there is an error on the Brother device, the error will need to be resolved by following the steps in the User Guide for your model. ![]() **Ensure that there are no error messages on the Brother device. FAQ: Unable to scan from a Windows computer
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